We are the controllers of our customers’ personal data. This means that when you choose our services, we request some information and make decisions to provide the best and safest service possible.

As processors, we handle third-party personal data entered into our solutions by customers, following their decisions as controllers.

Additionally, DIGISAC may work with third-party processors, such as legal advisors and technology partners, to assist in data processing.

It is important to note that WhatsApp and other channels are independent and not linked to this document. Therefore, we recommend that you read the terms of use and privacy policies of these platforms before using our services.

At DIGISAC, the security of your personal data is a priority. We implement all measures recommended by the National Data Protection Authority (ANPD), in accordance with the Guidance Guide for Small Data Processing Agents. These practices include technologies and procedures that help protect your information.

To ensure a secure environment, we use Amazon Web Services and DigitalOcean servers, which have restricted access. These servers may involve international data transfers to the United States, where they are located.

For registration and use of our services, we request:

✔ Collaborator user: Name and CPF (Brazilian ID)
✔ Administrator user: Name, CPF, email, company brand, corporate name, address, and phone number

We process your data in compliance with the General Data Protection Law (LGPD) for the following purposes:

✔ Providing services
✔ Offering customer support and service
✔ Sending sales and marketing communications
✔ Promoting our products and services

We do not share your data with third parties, except in the cases specified in our Privacy Notice, with user consent or as required by law/judicial order.

Yes, we collect access logs, including date and time of platform usage from a specific IP address. These records are stored securely for at least six months, in accordance with Law No. 12.965/2014 and Law No. 13.709/18.

Yes, in addition to access logs, some information may be collected indirectly, in accordance with our Cookie Policy.

We store conversations conducted through our communication channels to improve and make customer service more efficient. Without this history, you would need to repeat information every time you contact us.

You have the right to request the following actions at any time:

✔ Confirmation of data processing
✔ Access to your data
✔ Correction of incomplete or outdated data
✔ Anonymization, blocking, or deletion of unnecessary or improperly processed data
✔ Portability of data to another provider
✔ Deletion of data processed with consent, except when required by law
✔ Information on entities with whom DIGISAC has shared your data
✔ Awareness of the consequences of not providing consent
✔ Withdrawal of consent

The Privacy Notice is structured as follows:

Date of Availability
Explanation of Technical or Foreign Language Terms
Data Processing Agents
Information Security
Data Collection
Personal Data Processing
Account Cancellation and Data Deletion
User Rights
Privacy Notice Updates
Privacy Communication Channel
General Contact Information