Panel for administration, visualization and management of your services. Make your team more productive!Supervise, collect data, perform team planning, see the performance of departments and attendants and export calls by protocols.
Follow the conversations held in the departments and by the attendants, in real time, in the Agora panel. You will also have access to the summary of the calls in a simple way and complete!
With it, it is possible to use different filters, find a specific conversation by protocol number, export information to Excel and carry out batch call actions.
Through service statistics, it is possible to measure, analyze and compare the average service time (AWT) and the average waiting time (AWT), the number of messages sent and received, open and closed calls, metrics per attendant, department or general, among other information.
Use rating statistics to view the notes of each service, carry out analyzes and develop strategies aimed at neutral and detractor customers, so that they become promoters of your brand!